PSEG - Worst service ever
I have had to deal with PSE&G for years.
I still remember their endless stream of screw ups restoring power after Hurricane Sandy. I also remember years of grossly over estimated bills because they were to lazy to send out someone to read the meter.
Recently, I rented a new apartment. They sent me a bill with no meter readings on it and a long form to fill out. I paid the unexplained bill in full via online banking. After I received no follow up bills, I tried calling them. I was put on eternal hold.
Yesterday, some sadistic SOB and disconnected my electrical service. When I caught their employee tampering with the meter and politely asked him what he was doing, he refused to answer me. I then politely asked again. Again, he refused to answer. Once he was done, he then lied to me about calling his manager to straighten out my problem. As a matter of fact, he went to his car, made phone calls, and then put down his window just enough to talk, and made a series of clearly false and misleading statements.
I then had to drive to one of their "Customer Service Centers" where I was told that he was just following orders. I remember the that same defense being used by the *** during the Nuremberg Trials. After the "customer service" representative got down doing whatever it was with the computer, I was told to go home, so I could sit in the cold, dark apartment and wait for PSE&G to show up and restore power.
Reason of review: Poor customer service.
Location: Fair Lawn, New Jersey
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