Product: Pseg Customer Care Clear all filters (0 of 16 reviews match)
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The first customer service person I got asked me to provide address, I stated street address; then she sarcastically said "address includes city name!". I asked politely how come the meter number I provided didn't pull up the address, she said "I'm asking you to...
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1.0
Product
Pseg Customer Care
#1297284
Power Outage due to downed wires from transformer on main pole? Called in a 911 call wooden area next to power lines on fire? Fire department came out and watched it burn out, PSE&G was notified they came out and presumably turned off power and sat in a truck then left...
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Pseg Customer Care
#1264273
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PSEG - Wrosrt experinece

Worst customer service ever 58 minutes waiting time After the respresentative picked up the phone pretended that didn’t hear me and hung up, Had to call *** another hr and then the lady gave me suck an attitude, I was just requesting my security deposit after 8 months that close my account
Product
Pseg Customer Care
#1247728
PSE&G has been an absolute nightmare the last 13 years!They NEVER come read my meter, every single month results in estimated bills that are sky high. Every time I call and complain, I get the same song in dance how someone was came to my home and no one answered....
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Anonymous
Stash

I agree

Anonymous
Frank palisso

The worst company everIt’s absolutely a nightmare

1.3
Product
Pseg Customer Care
#1235994
I took a day off to stay home for a scheduled appointment with pseg to change my meter. I called multiple times during the day to confirm the appointment. No one showed up all day and I didnt get a call from them letting me know that they are not coming. When I called...
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Anonymous
Stash

I’ve been waiting for 19 hours and counting. They’ve told me the have someone in route to my house since 9:30 last night. It’s now 8:45 am. This company is horrible!! This mon...

Product
Pseg Customer Care
#1228616
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PSEG - In humane !!! No problem wasting my time

1st a ridiculous 4 hour window to turn on gas, they don't show up within that time, it's going on 7 hours waiting, they say they're still coming but can't even approximate a time!!
1.0
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Product
Pseg Customer Care
#1078740

I have been dealing with issues related to pseg payments since last year. I set up automatic payment. For some reason almost all of my payments have been returned. A big problem is I am never notified if a payment is returned and when I talked to the customer service...
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PSEGCares
PSEGCares
PSEG Verified Representative

Thanks for bringing your issue around returned payments to our attention. We are in the process of getting a log in for this site but don’t want to wait to resolve your issue...

1.0
Product
Pseg Customer Care
#1028627
On 3/15/17, I called concerned about a broken tree branch hanging from the power lines in my yard.A technician knocked on my door dressed in a hoodie. He had no identifiers showing so I didn't know who he was. I opened the door, said yes ? He responded, 'you call...
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Product
Pseg Customer Care
#1021399
I called BPU, who told me that PSEG would be calling me. In the meantime before that call from PSEG, I receive another notice in mail that OH! btw... worry free contract prices will be Changing Jan 2017. HA! interesting . Informed BPU... pffft! PSEG calls says you...
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2.2
Product
Pseg Customer Care
I didn't like
  • Scam
#979181
I have had to deal with PSE&G for years. I still remember their endless stream of screw ups restoring power after Hurricane Sandy. I also remember years of grossly over estimated bills because they were to lazy to send out someone to read the meter. Recently, I rented...
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1.3
Product
Pseg Customer Care
#935244