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PSEG - Day 3 with no electric

2.3
Details
My electric was suddenly shut off by pseg. Because they couldn't read my gas meter. I do not own the property so access to the basement is limited. 3 times I set appointments to have a remote meter installed which meant me taking off work. Of course no one has shown up yet and it's cost me $1500 in lost wages. Tried talking to a representative and was treated like I was the one at fault. Called back and was treated even worse. 18 years of never missing a payment and the *** on the phone had the audacity to tell me my power was shut off for non payment. Even though I had my account showing a zero balance. These people are nothing but crooks
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Review
#1097999 Review #1097999 is a subjective opinion of poster.
Service
Pseg Residential Electricity Supply
Reason of review
Problems with payment

PSEG in Passaic, New Jersey - In humane !!! No problem wasting my time

1.0
Details
1st a ridiculous 4 hour window to turn on gas, they don't show up within that time, it's going on 7 hours waiting, they say they're still coming but can't even approximate a time!!
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Review
#1078740 Review #1078740 is a subjective opinion of poster.
Service
Pseg Customer Care
Reason of review
Order processing issue
1.0
Details
I called PSE&G worry free program in NJ for A/C break down. They charged $211 and provided diagnosis that condenser is bad and suggested their sales person who provided a $5000 quote to change condenser. They left me without A/C in hot days of 90F for 2 days until I...
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Review
#1062095 Review #1062095 is a subjective opinion of poster.
Product
Pseg Worryfree Protection Plan
Reason of review
dishoest repair
2.7
Details
I have several worry free items that I purchased. My air condition unit did not start this May '17. The rep came and told me it needed Freeon. He charged me for 12 pounds on my 5 Ton unit almost $500. It worked for 4 hours and froze up, I called again and was told it...
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Review
#1056391 Review #1056391 is a subjective opinion of poster.
Product
Pseg Worryfree Protection Plan
Reason of review
dishonesty
Preferred solution
Let the company propose a solution
1.0
Details
They turned off my gas and are now making it nearly impossible for me to: 1. Pay my bill 2. Get service reconnected. I tried to use their website. The web interface is unhelpful and the pay my bill section doesn't even work (says it is redirecting to Western Union but...
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2 comments
Anonymous
#1401755

I’m agree Worst service PSG

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Review
#1047400 Review #1047400 is a subjective opinion of poster.
Product
Pseg Website
Cons
  • Failure to deliver
Reason of review
Damaged or defective
1.0
Details
I have been dealing with issues related to pseg payments since last year. I set up automatic payment. For some reason almost all of my payments have been returned. A big problem is I am never notified if a payment is returned and when I talked to the customer service...
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1 comment
PSEGCares
#1311181

Thanks for bringing your issue around returned payments to our attention. We are in the process of getting a log in for this site but don’t want to wait to resolve your issue.

We also are very concerned about our customers' privacy.

Would it be possible for you to provide your account information and phone number via an alternate method -- email at customerrelations@pseg.com, private message at PSEG.com or direct message on Twitter @psegdelivers? This way we can keep your information secure and investigate your problem.

Review
#1028627 Review #1028627 is a subjective opinion of poster.
Service
Pseg Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
On 3/15/17, I called concerned about a broken tree branch hanging from the power lines in my yard. A technician knocked on my door dressed in a hoodie. He had no identifiers showing so I didn't know who he was. I opened the door, said yes ? He responded, 'you call...
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Review
#1021399 Review #1021399 is a subjective opinion of poster.
Service
Pseg Customer Care
Reason of review
Poor customer service
2.2
Details
Ok, received a hard copy in early Dec 2016 that my Worry Free contract had been suspended for non - payment and that it was listed prominently on my Nov 2016 billing statement... errr page 4. I have electronic alerts with them as well as an online account that I can...
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Review
#979181 Review #979181 is a subjective opinion of poster.
Service
Pseg Customer Care
Cons
  • Scam
Reason of review
Warranty issue
Loss
$200
Preferred solution
Price reduction
1.2
Details
Had a service contract "WORRY FREE' on my dryer for several years. I have never used the service until today when my dryer stopped working . I call only to find out i have to wait three weeks , are they insane? We have kids we work and we need to live and change our...
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1 comment
Anonymous
#1516881

Been paying for most of our appliances for years, my washer decides to not work and the PSE&G tech tells us it's not covered! Cancelled it all! Dave, NJ

Review
#976935 Review #976935 is a subjective opinion of poster.
Product
Pseg Worryfree Protection Plan
Reason of review
Warranty issue
Loss
$1000

PSEG - Review in Utility category

1.5
Details
I live in Riverhead,NY. I work F/T at The Home Depot. Several years ago I was diagnosed with Rheumatoid arthritis known as RA, I have Lupus and sorgrens I am Hypothroiditis with Hashimoto diseases. This is a disability, I choose and force myself to work I have a very bad low back. People sell all these things I can prove them. Well pseg of long island shut be off 6 days before turkey day. Lost all the food.I have an 1800.00 national grid gas credit. They are all one company! Thus I'm owed a credit. I can prove this and my lights are off. Can't eat or cook not helping I called and they said pay in full and hung up. Her name was Monica she wouldn't take my payment. I paid 600.00 about half the bill. Still off. No one offered a plan or solution there. Been off now ten days. I want someone to work with me call and come up with solutions not tell me pay in full or forget it. Tells me you wont take anything less than a full payment. Well I paid 600.00 debited and have ref# my number is 631-408-6708 I have 1800.00 national grid credit. This is a complete cruel nightmare. Monica should get a new job. Sincerely Joan leogrande
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Review
#963058 Review #963058 is a subjective opinion of poster.
Service
Pseg Residential Electricity Supply
Reason of review
Problems with payment