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1.2 Based on 12 reviews
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I had automatic payments set up on my bank account for their service and I forgot to switch them when I switched bank accounts. They sent me a shut off email on the 18th for the 19th. I called and rectified the issue and was told they would be by to reconnect my service by midnight. I called multiple times and was told they would be by midnight. I called at 11 and was then told that she didn't know what I was talking about but they don't ensure... Read more

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  • From mobile
  • Jul 08
  • #879167

Save your money don't buy a worry free contract. The Repairmen don't show up and customer service doesn't care.

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My account was overdue and I called to clear the balance. I was transferred to someone in collections who advised me that the amount was due in full immediately or the electric would be shut off. I told her that I could pay 60% immediately by credit card but the system couldn't accept more than that in a 30 day period. She said that she couldn't do anything because someone else "controlled" the account but that she was out for the day. The... Read more

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I tried to pay my bill today. It was the worst experience of my life. I was on hold for 2 hours, finally get someone and they tell me I have to call another number to pay then call them back. I almost started crying because now I have to wait up to another 2 hours again to give them a confirmation number. This is the worst service in the country. They are very unprofessional and rude and know you're at their mercy so it doesn't matter if... Read more

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Doesn't matter what you call them for, I have never spoken to a customer representative who was even remotely courteous! They are extremely rude and uncaring people who work for that company! They need to teach them how to speak with a person at the next staff meeting! Wish there was another option for us as far as a service provider but unfortunately we are stuck with them and at their mercy! Very unhappy customer here!!! Read more

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Although I make payments on the boiler repair account This time they refused to send someone out The thermo culp already had been replaced two months ago and the pilot light was working but the flame would not work Tonight the same problem pilot light working but the flame will not so I called PSEG and the young lady said no one will be out because I owe on the Boiler account I said I make payments let me speak to your supervisor again she... Read more

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Review about Pseg Electric Service Restoring from Centereach, New York
1 of 2

My cable guy said there were too many Amps in my cable wires. I had to call PSE&G to fix the problem. PSE&G came and stated the cable guy didn't know what he was talking about, before checking for himself. When he did check the line, the said there was a "big" problem. The left and came back with a big box, and took me off line. 8 days later a repair crew came. Three trucks. After I explained what I was told, the repair man said, there... Read more

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I Called to have tenant's furnace repaired. I explained to the tech and to customer service that I was the landlord and the bill should come to me. I was told it would, and lo and behold the bill went to the tenant. Not only is it not the tenant's business what I spent, but now this is another call I will have to make to PSE&G. This is unnecessary and people should know how to do their jobs. As for the service itself, even that was... Read more

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They have poor customer service, currently paying off a repair for a very old furnace. They refuse to come out and look at for a different repair until the first repair is paid off. Will not even give quote for new furnace over phone, said have to come out and see. Will not even come over to give just a quote. Which means no heat for the winter. Wish I can change to different power company, would if I could. Got quote from independent... Read more

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I can't believe this stuff goes on in today's day and age. Rented a commercial property. Call up PSE&G and they told me I needed to goto a customer service center just bring tax Id number and picture id. On the way I call to check hours and they tell me I need a copy of my lease. Come back with it and the lady hands me a paper showing other things i needed. I explain to her what I was told on the phone and she screams at me "then you get no... Read more

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