Submit Review ›

  • Aug 18
  • Utility
  • Ridgefield Park, New Jersey
  • 3
  • REVIEW RATING 4/5

At 2pm ,august 18 2015 pseg shot off my power 3 kids in the house 8,6 and 4 months old Outside temperature 95°F !!!! NO NOTICE! !!!!!!! overdue balance paid as of 3pm I believe that should be very illegal Maybe knocking on door and exepting a check ,or event a commitment of payment Maybe hand you a notice that you have 24 hours until shot off I will post again after is resolved Location:... Read more

Was this review helpful? 0 0

  • Jul 13
  • Utility
  • Hoboken, New Jersey
  • Pseg Staff
  • 20
  • REVIEW RATING 3/5

worst customer service ever, i called to reinstate service on my house and the representative who picked up the phone, Pam, at extension 2041 treat me like sh.., like if I were nothing, can not believe you have people like this woman working there, good luck to the next person who has to talk to her. I called to see when service would be reinstated after paying and at one point, she asked me to... Read more

Was this review helpful? 1 0

  • Jul 08
  • Installers
  • Hicksville, New York
  • Pseg Furnace Replacement
  • 29
  • REVIEW RATING 4/5

On July 1, 2015 we had a PSE&G rep out to look at our furnace for a replacement. We agreed upon this and scheduled it with Pat in your service department at (732)220-6233. We were told that we had an install date of 7/8/15 between 8am-12pm. You probably already know how the rest of the story goes. It was NEVER scheduled. I took a day off from work to make sure that I was here, and when we... Read more

Was this review helpful? 0 0

  • Aug 27, 2014
  • Utility
  • Woodstock, Georgia
  • Customer Service
  • 60
  • REVIEW RATING 2/5

Its good to a MONOPOLY that answers to no one. Their idea of customer service is to avoid contact with customers, but if a consumer should actually wait the hour for a csr to pick up a call then they NEVER give an honest or correct answer. If you then call back and wait to speak to a csr afterbeing disappointed then you will get DIFFERENT information!!! I wish my business could treat its... Read more

Was this review helpful? 0 0

  • Aug 18, 2014
  • Utility
  • New Brunswick, New Jersey
  • Account Creation
  • 103
  • REVIEW RATING 4/5

So I called PSEG to set up my electric and gas. Once I give them all my basic info plus social security number the lady I talked to tells me that my social security number can't be verified and I have to go into a customer service center in order to prove my identity. What???? That makes no sense. Nobody else has had an issue with verifying my social security number. When I tell her I don't... Read more

Was this review helpful? 0 0

  • Mar 24, 2014
  • Customer Service
  • Newark, New Jersey
  • Property Damage Repair
  • 73
  • REVIEW RATING 2/5

PSE&G should not be in a business that requires customer interaction. Making a contact with a living thing at PSE&G is almost impossible. Their phone communications system is designed to avoid all contact. (Experiencing a high call volume at this time) 24 hours a day seven days a week regardless of the time of the call. If lucky enough to get to speak to some one, they are incompetent and... Read more

Was this review helpful? 0 0

  • Nov 14, 2013
  • Utility
  • Property Damage Repair
  • 1
  • 1
  • 63
  • REVIEW RATING 2/5

PSEG's service is really, really bad. There is a difference between difficulty in fixing the appliance or technician never really want to fix the problem... The worst service Ive gotten in my whole life.. Solution , get another appointment which is 5 days- 1 week after.. Same problem with service ... Custers should get the right kind of service for what we are paying for... Pls investigate on... Read more

Was this review helpful? 1 0

  • Oct 30, 2013
  • Utility
  • Furnace Repair
  • 66
  • REVIEW RATING 2/5

I reported a minor gas leak on my furnace, The PSE&G employee came into my house and confirmed the leak and than shut off my furnace and told me someone will come back the next day to fix it. He asked me what time I will be home, I said 5pm because I work. He assured me he will make a note for them to come after 5pm....They came earlier and I didn't make it home in time. I can't just ***... Read more

Was this review helpful? 0 1

  • Oct 01, 2013
  • Utility
  • Camden, New Jersey
  • Representative
  • 73
  • REVIEW RATING 2/5

Costumer Reps for Camden County are disrespectful told me my $130.00 every two wks was'nt enough and pse&g wanted the full past due of $1,288.08 meanwhile my service is shut off i have a child with asthma after the i paid $130.00 before pse&g just shut me off as a single mother working with two children willing to $130.00 every two wks just wasnt good enough am very upset this is... Read more

Was this review helpful? 0 0

  • Jan 21, 2013
  • Utility
  • New Brunswick, New Jersey
  • Gas Activation Service
  • 130
  • REVIEW RATING 2/5

I just purchased a new place and I have no gas or electric. I scheduled an appointment from 12-4 today for gas and 12-3 for electric. The guy called me an hour early showed up 3 minutes later all set. Then i had to wait in the apartment all day for them in 30 degrees. I called at 3 and they said to be patient called back at five and spoke to Ms. Burgess and she said it's just a time frame and... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to PSEG. However, many companies do monitor reviews on our site.

 
×
You are reading about PSEG.
Filing a new complaint about
×