PSEG Complaints and Reviews

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PSEG
Main address: Box 14444 08906 New Brunswick NJ
1 800 436 PSEG, ,
  • 9 complaints
  • $10.6K claimed losses
  • $1.2K average
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  • Aug 27
  • Utility
  • Woodstock, Georgia
  • Customer Service
  • 26

Its good to a MONOPOLY that answers to no one. Their idea of customer service is to avoid contact with customers, but if a consumer should actually wait the hour for a csr to pick up a call then they NEVER give an honest or correct answer. If you then call back and wait to speak to a csr afterbeing disappointed then you will get DIFFERENT information!!! I wish my business could treat its... Read more

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  • Aug 18
  • Utility
  • New Brunswick, New Jersey
  • Account Creation
  • 27

So I called PSEG to set up my electric and gas. Once I give them all my basic info plus social security number the lady I talked to tells me that my social security number can't be verified and I have to go into a customer service center in order to prove my identity. What???? That makes no sense. Nobody else has had an issue with verifying my social security number. When I tell her I don't... Read more

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  • Mar 24
  • Customer Service
  • Newark, New Jersey
  • Property Damage Repair
  • 45

PSE&G should not be in a business that requires customer interaction. Making a contact with a living thing at PSE&G is almost impossible. Their phone communications system is designed to avoid all contact. (Experiencing a high call volume at this time) 24 hours a day seven days a week regardless of the time of the call. If lucky enough to get to speak to some one, they are incompetent and... Read more

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  • Nov 14, 2013
  • Utility
  • Property Damage Repair
  • 1
  • 1
  • 24

PSEG's service is really, really bad. There is a difference between difficulty in fixing the appliance or technician never really want to fix the problem... The worst service Ive gotten in my whole life.. Solution , get another appointment which is 5 days- 1 week after.. Same problem with service ... Custers should get the right kind of service for what we are paying for... Pls investigate on... Read more

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  • Oct 30, 2013
  • Utility
  • Furnace Repair
  • 35

I reported a minor gas leak on my furnace, The PSE&G employee came into my house and confirmed the leak and than shut off my furnace and told me someone will come back the next day to fix it. He asked me what time I will be home, I said 5pm because I work. He assured me he will make a note for them to come after 5pm....They came earlier and I didn't make it home in time. I can't just ***... Read more

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  • Oct 01, 2013
  • Utility
  • Camden, New Jersey
  • Representative
  • 49

Costumer Reps for Camden County are disrespectful told me my $130.00 every two wks was'nt enough and pse&g wanted the full past due of $1,288.08 meanwhile my service is shut off i have a child with asthma after the i paid $130.00 before pse&g just shut me off as a single mother working with two children willing to $130.00 every two wks just wasnt good enough am very upset this is... Read more

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  • Jan 21, 2013
  • Utility
  • New Brunswick, New Jersey
  • Gas Activation Service
  • 109

I just purchased a new place and I have no gas or electric. I scheduled an appointment from 12-4 today for gas and 12-3 for electric. The guy called me an hour early showed up 3 minutes later all set. Then i had to wait in the apartment all day for them in 30 degrees. I called at 3 and they said to be patient called back at five and spoke to Ms. Burgess and she said it's just a time frame and... Read more

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  • Jan 29, 2012
  • Utility
  • Nutley, New Jersey
  • Tenants Utility Bills
  • 6
  • 6
  • 384

My husband had 2 rental properties and the tenants were to pay their own utilities. Well when the tenants moved out PSEG forwarded the tenants unpaid bills onto our home bill. For 18 months I tried to clear this matter up. I was told to fax leases and Deeds over 15times to 15 different pseg employees who al said they would take care of this .. THEY NEVER DID!! OUR PSEG BILL WAS OVER 8,000. It... Read more

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  • Nov 07, 2009
  • Utility
  • Newark, New Jersey
  • Gas Appliances Insurance
  • 4
  • 4
  • 95

PSE&G sends letters to sign up for "worry free" contract to insure your gas appliances. If your hot water heater ruptures you quickly find out that they will not replace it, they say they only repair appliances. The only thing that ever goes wrong with a gas hot water heater is it ruptures and needs to be replaced. So what are they insuring? Rip off! There are other utilities such as the... Read more

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