Submit review ›

Doesn't matter what you call them for, I have never spoken to a customer representative who was even remotely courteous! They are extremely rude and uncaring people who work for that company! They need to teach them how to speak with a person at the next staff meeting! Wish there was another option for us as far as a service provider but unfortunately we are stuck with them and at their mercy! Very unhappy customer here!!! Read more

Was this review helpful? 2 0

Although I make payments on the boiler repair account This time they refused to send someone out The thermo culp already had been replaced two months ago and the pilot light was working but the flame would not work Tonight the same problem pilot light working but the flame will not so I called PSEG and the young lady said no one will be out because I owe on the Boiler account I said I make payments let me speak to your supervisor again she... Read more

Was this review helpful? 0 0

Review about Pseg Electric Service Restoring from Centereach, New York
1 of 2

My cable guy said there were too many Amps in my cable wires. I had to call PSE&G to fix the problem. PSE&G came and stated the cable guy didn't know what he was talking about, before checking for himself. When he did check the line, the said there was a "big" problem. The left and came back with a big box, and took me off line. 8 days later a repair crew came. Three trucks. After I explained what I was told, the repair man said, there... Read more

Was this review helpful? 0 0

I Called to have tenant's furnace repaired. I explained to the tech and to customer service that I was the landlord and the bill should come to me. I was told it would, and lo and behold the bill went to the tenant. Not only is it not the tenant's business what I spent, but now this is another call I will have to make to PSE&G. This is unnecessary and people should know how to do their jobs. As for the service itself, even that was... Read more

Was this review helpful? 0 0

They have poor customer service, currently paying off a repair for a very old furnace. They refuse to come out and look at for a different repair until the first repair is paid off. Will not even give quote for new furnace over phone, said have to come out and see. Will not even come over to give just a quote. Which means no heat for the winter. Wish I can change to different power company, would if I could. Got quote from independent... Read more

Was this review helpful? 0 0

I can't believe this stuff goes on in today's day and age. Rented a commercial property. Call up PSE&G and they told me I needed to goto a customer service center just bring tax Id number and picture id. On the way I call to check hours and they tell me I need a copy of my lease. Come back with it and the lady hands me a paper showing other things i needed. I explain to her what I was told on the phone and she screams at me "then you get no... Read more

Was this review helpful? 0 0

It is unfair completely unfair I have been receiving a bill amounting $100 dollars every month since last year July when I move to a different home I made sure I pay all the dues but on July this year I received a new bill that is too much a lot. It was $2300 when I asked what is the amount for. They said they have never read the Meter they only estimate. I wanted to take a legal law because I am sure it was a huge amount of money that was... Read more

Was this review helpful? 0 0
  • From mobile
  • PSEG
  • Oct 07, 2015
  • #712276

The worst customer service ever.. So rude like I'm bothering them for asking a question.. Add comment

At 2pm ,august 18 2015 pseg shot off my power 3 kids in the house 8,6 and 4 months old Outside temperature 95°F !!!! NO NOTICE! !!!!!!! overdue balance paid as of 3pm I believe that should be very illegal Maybe knocking on door and exepting a check ,or event a commitment of payment Maybe hand you a notice that you have 24 hours until shot off I will post again after is resolved Location: ridgefield park nj Read more

Was this review helpful? 0 0

worst customer service ever, i called to reinstate service on my house and the representative who picked up the phone, Pam, at extension 2041 treat me like sh.., like if I were nothing, can not believe you have people like this woman working there, good luck to the next person who has to talk to her. I called to see when service would be reinstated after paying and at one point, she asked me to shut up, and also mentioned that maybe I paid with... Read more

Was this review helpful? 2 0
Did not find what you were looking for?
 
×
You are reading about PSEG.
Filing a new complaint about
×