128 PSEG Reviews | pseg.com @ PissedConsumer

lillian r Lnv |

Newark, New Jersey

Over charge

Mar 23, 2024

In 1 month pse&g charge me $586 ..ridiculous amount .. I live alone .. i try to do everything they said regarding getting my money back or fix matter but nothing .. they removed my money from bank ... hate pse&g .. the worse costumer service n the worse service went you go personally... im actually looking for an apartment that everything include it so I won't have to pay them.. thieves is what they are ..

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Loss:

$500

Preferred solution: Full refund

Floriene Vks

Bridgewater Township, New Jersey

Violation NJAC 13:45A-10.2(b)(1)(2)

Mar 15, 2024

1.0

PSEG Worry Free Appliance Repair. If your repair or replacement was NOT Covered by your contract...it might be time to start worrying. Look at your bill. Does it comply with the requirements of the above rule/regulation. Does your bill note the Hourly Labor rate charge. does your bill indicate the cost of the replacement part? Does your bill indicate the Diagnostic charge. Does your bill indicate the method by which the total charges were calculated? If your answer is No...you might have been overcharged for that service and repair/replacement. Now what? What do YOU think?

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Karl M Akb

Karl M Akb |

Riverhead, New York

Have try dealing with pam solar pseg for 3 years of lies and the run around for my interconnected for my solar with all applications accepted by pseg with no response

Feb 21, 2024

1.0

I have to call the state attorney general and file a complaint and public service commission because PSEG customer service is useless! This has been going on for 3 years trying to get the interconnected to the grid Orlando Molnares at pam solar ( PSEG) is totally incompetent I have submitted all required permits and applications which have been accepted by PSEG with no response this is criminal

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Loss:

$5000

Cons:

Horrible service

Preferred solution: Net meter

User's recommendation: Find another electric company

Steven B Udf

Riverside, New Jersey

Solar settle up date

Feb 23, 2024

1.4

Original review Feb 23, 2024

This is the eighth time in the past five months that I have attempted to call pseg solar department. We had solar installed last summer and I have been instructed by my solar company to contact pseg to select a settle up date, I have spent too much of my time over the past months trying to actually speak to someone in that dept. Regular customer svc says they cant help me. I have left my phone number, left messages with the solar department, but never have I been contacted back. We are Many decade customers. This is past ridiculous! Steve Borrelli 49 Long Bridge Dr Mt Laurel, NJ.

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User's recommendation: Not good customer service

Cion T

Unanswered calls

Jan 30, 2024

1.0

You are lucky if you can get someone to answer your call. It seems no live human works there. You can only speak to an answering machine.

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Cons:

Worst company in the whole tri state

Preferred solution: transfer of service

User's recommendation: Get a different service provider, as long as it's not PSEG.

Anonymous

Guest-5368740

New York, New York

Sent me a message it would take 48 hours to answer my question via email

Nov 29, 2023

Here is the email. Horrible customer service on the phone, 8nline or via email. Said because their rates are ridiculously high

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User's recommendation: Get ready for high rates and *** customer service

Carol B Iyi

I tried calling all day.

Dec 01, 2023

1.9

I started calling at 10am left my number to get a call back never got one. Called at 2:50 and waited on hold over an hour. Absolutely ridiculous I wanted to get new service and this is how you treat people!!! The guy on the phone was very nice but you guys need to do way better!

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Chinu J Pfb

SHARE OUR EXPERIENCE OF CUSTOMER SATISFACTION

Dec 12, 2023

John Wilson (employee #023587 working inspector) has helped us fix our dishwasher and refrigerator in last six months. John provides a phenomenal service with consistency. His ability to diagnose issues reminds me of a good doctor who goes into finding a root cause and rectifies problems. His is a common sense approach which is good for lay people.

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Preferred solution: recognize good efforts

User's recommendation: inspire the entire staff to do what John is doing

Aisha M Oef

I need help to login in my online account so that I can make a payment

Nov 21, 2023

My app hasnt worked for a while , Im unable to log in to make a payment can anyone plz call me on 908937****, thank you

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Preferred solution: Make a payment

Stuart T Sff

Stuart T Sff |

East Brunswick, New Jersey

No bills sent to house

Sep 08, 2023

1.1

For a year they send our bill to a two year old address we moved out of. Had utilities shut off at that address and purchased a new home and these *** send the bill there. Made the website login hard enough that we didnt even have the ability to look at our account. Tried calling and completely unresponsive. On the phone with someone now and it looks like they threw my call back in to the waiting queue. This company SUCKS DEAD BALLS

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Loss:

$100000

Preferred solution: Solar panels and leave these *** alone forever

User's recommendation: Go solar

Robert S Vst

Power restored

Sep 05, 2023

5.0

No complaints no problem finish survey no complaints good job pseg nnnnn good job good job no complaints thanks

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Preferred solution: No am satisfied

User's recommendation: Nnnnnnnnnnnn Nnnnnn nnnnnnnnn no nnn nnnn

Champagne Onq

Whiting, New Jersey

The online payment charged me over $503 twice and I need one charge to be declined.

Mar 25, 2023

1.0

I was contacted that I owe an initial bill of $94 and I have to put up a $390 security deposit and $14 fee. Im new to New Jersey so I paid online as the representative insisted BUT they took 2 payments off my card instead of one. Please do NOT process the second payment.

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User's recommendation: No if you’re doing this to other seniors!

Lois P Gcw

My account bill

Jan 11, 2023

I am requesting an inquiry of a bill received today. It was sent to my email address -hopiepo@***.com.

The outstanding amount stated that I owe $185.00. NEVER, have I been billed this amount. NEVER ! I pay my bill on time at usually range in the $35.00 amount.

I worked 5 days per week, go to the temple on Sundays. Unfortunately, I cannot contact you by phone as I am out of the country until February. I am requesting that my meter be read again. This is outrageous.

I do not own a business or a television and I live in a residential setting at Maple Gardens. My address is - 18 Marshall Street, 5L, Irvington, NJ.

07111. I am so DISTRAUGHT

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Preferred solution: My account be rectify

Anonymous

Guest-3886379

New York, New York

Service connection

Aug 24, 2022

4.0

The first representative that I spoke with, made an error and put in the wrong start date for services. I was charged for services that I never used. However, the second representative found the mistake and immediately executed the issue.

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Thomasena Vdn

Hicksville, New York

Outage

Jul 25, 2022

1.1

Very little information and unable to understand messages. AAAAA I just wanted when we on The we are going out of the way to get some food for the kids

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User's recommendation: Get back up generator

Kristijan G

Closter, New Jersey

Hot water heater replacement

Jul 04, 2022

It's not a complaint - I simply was looking for someone to stop by and provide me with a price for new/replacement hot water heater If Wednesday's visit is not for pricing, please cancel the service call. Kris 201-660-****

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Preferred solution: Let the company propose a solution

Contact Information

Website:

www.pseg.com

Mailing Address:

80 Park Plaza

Newark, New Jersey 07101

United States

Phone:

(800) 436-7734

Contact PSEG Customer Service

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Top PSEG Reviews

"Power restored"

"Violation NJAC 13:45A-10.2(b)(1)(2)"

Over charge

Violation NJAC 13:45A-10.2(b)(1)(2)

Have try dealing with pam solar pseg for 3 years of lies and the run around for my interconnected for my solar with all applications accepted by pseg with no response

Solar settle up date

Unanswered calls

Sent me a message it would take 48 hours to answer my question via email

I tried calling all day.

SHARE OUR EXPERIENCE OF CUSTOMER SATISFACTION

I need help to login in my online account so that I can make a payment

No bills sent to house

Power restored

The online payment charged me over $503 twice and I need one charge to be declined.

My account bill

Service connection

Outage

Hot water heater replacement

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